At Mukti's Kitchen, we are dedicated to providing efficient and reliable tiffin delivery services to our valued customers. This Delivery Policy outlines the details and guidelines related to the delivery of tiffin orders placed through our website or designated mobile application.

1. Delivery Areas:

• a. We currently offer tiffin delivery within specific areas as mentioned on our website. Please ensure that your location falls within our delivery radius before placing an order.
• b. If your delivery location is not covered by our service, you will be notified during the ordering process, and we regretfully won't be able to fulfill your request.

2. Delivery Times:

• a. Delivery times for each area will be provided during the order placement process. These times are approximate and are subject to change due to unforeseen circumstances.
• b. While we make every effort to adhere to the scheduled delivery times, factors such as traffic, weather conditions, and other external influences may occasionally cause delays. We appreciate your understanding in such cases.

3. Order Confirmation:

• a. Upon successful placement of your tiffin order, you will receive an order confirmation email or SMS with the details of your order and delivery date.
• b. Please review the order details in the confirmation message carefully. If you notice any discrepancies, contact our customer support team immediately.

4. Cancellation and Rescheduling:

• a. If you wish to cancel or reschedule your tiffin order, please do so within the stipulated time mentioned on our website to avoid any inconvenience.
• b. After the specified time period, we may not be able to accommodate cancellation or rescheduling requests.

5. Delivery Charges:

• a. Delivery charges may apply to your order, and the amount will be indicated during the checkout process.
• b. In some cases, delivery charges may vary based on the delivery location or other factors. Please refer to our website for the most up-to-date information.

6. Delivery Packaging:

• a. We take utmost care in packaging your tiffin meals to ensure they reach you in perfect condition and maintain their freshness.
• b. The tiffin containers are designed to be reusable and environmentally friendly. We encourage you to return the containers after use, and we'll collect them during your next delivery.

7. Delivery Contact Information:

• a. It is essential to provide accurate and up-to-date contact information during the ordering process to facilitate smooth communication during delivery.
• b. Our delivery team will make reasonable attempts to contact you if needed while making the delivery.

8. Delivery Feedback:

• a. We value your feedback and strive to continually improve our services. If you have any comments or suggestions regarding our delivery process, please share them with our customer support team.

9. Exceptional Circumstances:

• a. In the rare event of unforeseen circumstances that may affect the timely delivery of your tiffin, we will promptly communicate with you to make suitable arrangements.

10. Contact Us:

• a. If you have any questions or concerns regarding our Delivery Policy, please contact us at support@muktikitchen.org .

By using Mukti's Kitchen Tiffin Delivery Service website, you acknowledge that you have read, understood, and agreed to this Delivery Policy. If you do not agree with any part of this policy, please refrain from using our website and services.

Last Updated: 02/08/2023

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Thank you for choosing Mukti's Kitchen. We look forward to serving you with delicious and timely tiffin deliveries.