Return and Refund Policy for Mukti's Kitchen

At Mukti's Kitchen, our aim is to provide you with the best possible tiffin experience. We understand that sometimes situations may arise where you need to return or seek a refund for your tiffin order. This Return and Refund Policy outlines the guidelines and procedures for returns and refunds on tiffin orders placed through our website or designated mobile application.

1. Quality Assurance:

• a. We take immense pride in the quality of our tiffin meals. If you encounter any issues with the taste, freshness, or overall quality of the food, please contact our customer support team immediately.
• b. We value your feedback and will strive to address any concerns promptly.

2. Cancellation and Rescheduling:

• a. If you wish to cancel or reschedule your tiffin order, please do so within the stipulated time mentioned on our website to avoid any inconvenience.
• b. After the specified time period, we may not be able to accommodate cancellation or rescheduling requests.

3. Return Policy:

• a. We do not accept returns on tiffin orders once they have been delivered and accepted by the customer.
• b. However, if you believe there is a valid reason for a return, such as receiving the wrong tiffin or other quality issues, please contact us within 6 hours of the delivery for further assistance.

4. Refund Policy:

• a. Refunds will be considered in certain circumstances, such as:
• - Order cancellation within the specified time frame before the scheduled delivery.
• - Quality issues with the tiffin meals that are reported to us within 6 hours of delivery.
• b. Our customer support team will review refund requests on a case-by-case basis and determine eligibility.

5. Refund Process:

• a. If your refund request is approved, the refund amount will be processed using the original payment method used for the order.
• b. Refunds may take 3-4 business days to reflect in your account, depending on your bank or payment provider.

6. Contact Us:

• a. If you have any questions or concerns regarding our Return and Refund Policy, please contact us at support@muktikitchen.org
• b. For any refund-related inquiries, please provide the order details, including the order number and date of purchase.

7. Exceptional Circumstances:

• a. In rare cases where there are extenuating circumstances, we may consider exceptions to our standard Return and Refund Policy.
• b. Our customer support team will work with you to find a satisfactory resolution based on the specific situation.

8. Changes to the Policy:

• a. Mukti's Kitchen reserves the right to modify or update this Return and Refund Policy without prior notice. Any changes will be effective immediately upon posting on our website.

By using Mukti's Kitchen Tiffin Delivery Service , you acknowledge that you have read, understood, and agreed to this Return and Refund Policy. If you do not agree with any part of this policy, please refrain from using our website and services.

Last Updated: 02/08/2023

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Thank you for choosing Mukti's Kitchen. We value your satisfaction and will always strive to ensure a delightful tiffin experience for you.