Welcome to Mukti's Kitchen. By accessing and using our website, you agree to comply with the following Terms and Conditions. Please read them carefully before proceeding with your order.

1. Ordering and Payment:

• a. Placing Orders: All tiffin orders must be placed through our website or designated mobile application.
• b. Payment: Payments for tiffin orders are to be made in advance through the available payment options on our website.

2. Delivery:

• a. Delivery Areas: We deliver tiffins within specific areas as mentioned on our website. Please ensure that your location falls within our delivery radius.
• b. Delivery Times: Delivery times will be provided during the order placement process. While we strive to adhere to the delivery schedule, external factors may sometimes cause delays.

3. Cancellation and Refunds:

• a. Cancellation: Orders can be canceled up to a certain time before the scheduled delivery, as specified on our website. After this time, cancellation requests may not be entertained.
• b. Refunds: Refunds for canceled orders will be processed as per our refund policy, available on our website.

4. Quality and Service:

• a. Food Quality: We maintain the highest standards of food hygiene and quality. If you encounter any issues with the food, please contact our customer support team within a reasonable time for assistance.
• b. Customer Service: Our customer support team is available during business hours to address any queries or concerns you may have.

5. Dietary Preferences and Allergies:

• a. Dietary Preferences: We offer tiffin options for various dietary preferences. Please specify your requirements during the ordering process.
• b. Allergies: If you have any food allergies, it is your responsibility to inform us when placing the order. However, we cannot guarantee an allergen-free environment.

6. Intellectual Property:

• a. All content on our website, including text, images, logos, and designs, are the intellectual property of Mukti's Kitchen. Any unauthorized use or reproduction of our content is strictly prohibited.

7. User Conduct:

• a. You agree to use our website and services for lawful purposes only and not engage in any activities that may harm or disrupt our operations or other users' experiences.
• b. You must not attempt to gain unauthorized access to our website or any parts of our systems.

8. Amendments to Terms and Conditions:

• a. Mukti's Kitchen reserves the right to modify or update these Terms and Conditions without prior notice. Any changes will be effective immediately upon posting on our website.

9. Privacy Policy:

• a. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

10. Governing Law and Jurisdiction:

• a. These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India.
• By using Mukti's Kitchen , you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website and services.

Last Updated: 02/08/2023

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Thank you for choosing Mukti's Kitchen. We are committed to providing you with a delightful tiffin experience. If you have any questions or concerns about these terms, please contact us at support@muktikitchen.org .